We may collect and process the following personal and non-personal information:

1.1 Personal Information You Provide:

• Name and surname
• Email address
• Phone number
• Company name
• Billing and postal addresses
• Project details or service enquiries

1.2 Automatically Collected Data:

• IP address
• Browser type and version
• Device type, operating system, and platform
• Pages you visit on our site and the date/time of your visit
• Referring website addresses

1.3 Cookies and Tracking:

We use cookies, analytics tools, and similar technologies to:

• Improve user experience
• Analyse website traffic
• Personalise content and marketing

You can control cookies through your browser settings.

We process your personal information for the following purposes:

• To respond to your enquiries and provide requested services
• To send you invoices, quotes, and project updates
• To improve our website’s functionality and user experience
• To send marketing and promotional material (only if you have opted in)
• To comply with legal obligations
• To prevent fraud or misuse of our services

Legal basis for processing (GDPR):

• Consent – where you have agreed to receive communications from us
• Contract – when processing is necessary for a service you requested
• Legal Obligation – where processing is required by law
• Legitimate Interest – for website analytics, business improvement, and service optimisation

We will never sell your personal data. We may share your information only in the following cases:

• Service Providers – Trusted third parties (e.g., web hosting providers, payment processors, email platforms) who help us run our business.
• Legal Compliance – If required by law, regulation, or court order.
• Business Transfers – If our business is sold or merged, your data may be transferred to the new owner.

If you are based outside South Africa, your information may be transferred to and processed in South Africa or other countries. We take steps to ensure adequate data protection measures are in place when transferring data internationally.

We retain your personal data only for as long as necessary for the purposes it was collected, including:

• Client project data – up to 5 years after the project completion for reference, unless you request deletion sooner.
• Financial records – 5 years in line with South African tax law.
• Marketing contact details – until you unsubscribe or withdraw consent.

After these periods, we securely delete or anonymise your data.

Under POPIA and GDPR, you have the right to:

• Request a copy of the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (“the right to be forgotten”)
• Restrict or object to processing
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Regulator (South Africa) or your local data authority

South African Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

We use appropriate technical and organisational measures to safeguard your personal data, including:

• Secure servers and SSL encryption
• Limited access to personal data on a need-to-know basis
• Regular backups and system updates

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies are small files stored on your device to improve site functionality. We use:

• Essential Cookies – Required for core site functionality
• Analytics Cookies – To measure traffic and usage patterns (e.g., Google Analytics)
• Functional Cookies – To remember preferences and settings

You can disable cookies via your browser, but some site features may not work correctly.

Our website may contain links to other websites. We are not responsible for their privacy policies or content. Please review their privacy policies before providing personal data.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

DesignB Creative Studio
Email: bianca@designbcreativestudio.co.za
Website: www.designbcreativestudio.co.za