• A 50% non-refundable deposit is required to secure your booking and start work.
• The deposit covers our time spent preparing, researching, and beginning your project.

• If you cancel before any design or development work has started, you may be eligible for a refund of any payment made beyond the non-refundable deposit.

• Once work has begun, refunds are not provided for the portion of work already completed.
• If a project is cancelled mid-way, you will be invoiced for all work done up to the cancellation date, including any materials or third-party costs incurred.

• We offer the agreed number of revisions as specified in your project quote.
• If you are dissatisfied, we will work with you within the agreed scope to resolve concerns, but refunds will not be issued for work already carried out.

Once final deliverables are approved and handed over, no refunds are possible.

Any third-party purchases made on your behalf (e.g., stock images, fonts, plugins, hosting) are non-refundable.

We may update this Refunds & Returns Policy from time to time. Changes will be posted on this page with a revised “Effective Date”.

If you have any questions about this Returns & Refunds Policy or wish to exercise your rights, please contact us:

DesignB Creative Studio
Email: bianca@designbcreativestudio.co.za
Website: www.designbcreativestudio.co.za